Once your order is shipped, you will receive a tracking number via email.

We aim to dispatch all customer orders within 48 hours, with the exception of weekends. For sale period, festive season and public holidays, order dispatch may take up to 3-5 days in these cases.

Every time you place an order on our website, you’ll receive a confirmation email. If you don’t receive this, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service team

Yes we do! We ship worldwide from our Germany warehouse.

Tracked DHL shipping: Flat rate  €5 for most countries worldwide.Free shipping for orders over €20.

We accept payment using Credit/Debit Cards, Apple Pay, Google Pay & PayPal. (Visa, Mastercard, American Express, Discover). Note: All transactions are done securely via our payment gateways. We do not have any access to any Credit or Debit Card information.

To cancel your order, please notify us at support@myearscapes.com within 12 hours after order has been placed . No cancellation will be accepted after the stipulated time period. This is because chances are that your order might have already been processed. In that case, we will not be able to make any changes.

If you believe you have received a defective item, contact us at support@myearscapes.com with the email titled “Defective Item Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of the defect followed by a detailed description of the defect.

Standard Shipping:
Delivery: May take longer. Tracking: Limited or no tracking.  Liability: Limited or no liability coverage.

Tracked Express Shipping: Delivery: Fastest option.
Tracking: Comprehensive, real-time tracking.
Reliability: High, with end-to-end tracking and faster delivery. Liability: Includes liability coverage for numerous target countries.

We regret to inform you that it is not possible to cancel an order that has already been sent. If you no longer want the order, we recommend that you refuse the shipment when they will deliver it to your address. Once we receive the return at our facilities, we will proceed to reimburse the order.

Yes. There may be duties, taxes or handling fees incurred on your shipment depending on your country. These charges will be customers responsibility. Tax and custom charges is dependent on your country law & regulations. My Earscapes does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office.

We regret to inform you that we cannot modify the delivery data of an order that has already been sent If the courier could not deliver to the address already indicated, your order would be returned to our facilities. Once received in our warehouse, we could proceed to make a new shipment at no cost to you to the correct address if you indicated so.

In the interest of hygiene and for protection of all customers, earrings, and pierced jewelry are excluded from exchange and return. This exclusion arises from Health and Safety consideration and to prevent spread of possible infections. For non-pierced jewelry, with the exception of personalised products, we welcome exchange or return if you change your mind. Please email to our CS team at support@myearscapes.com for return/exchange for non-pierced jewelry. Guidelines For Return Mail For Exchange/Return Of Item Please note that the return postage back to us will be borne by buyer, in the case of an approved exchange case. 1) Please ensure that the item is in original condition, original plastic packaging. 2) It should be mailed in a sturdy envelope to prevent any damage in transit. 3) Mail the parcel with registered tracking number to ensure delivery of return parcel.

If you believe you have received the wrong item, contact us at support@myearscapes.com with the email titled “Incorrect Item Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of incorrect product received.

This may be because - Parcel is left unclaimed at the post office after a stipulated period - Address is incomplete - Address is incorrect It is the buyer’s responsibility and will have to pay for the additional shipping fee back to the buyer, inclusive of purchases using free shipping promotion code. A package returned to us by the postal service as undeliverable or unclaimed, or a package refused by the addressee for any reason, is not an authorized return. As such, it is not eligible for a refund of the cost of merchandise.

Yes. We treat all customers' personal information with utmost confidentiality. You can refer to our Privacy Policy for a better idea of how your information will be used on our site.